Support

Forgot the PIN?

Delete Mirlumi from the phone and install it again. That resets the PIN and settings and signs out of every app. There's no reset by email, because the developer holds nothing.

How do you sign out of all apps?

On the home screen, tap the settings button and enter the PIN. In Parent settings, choose Sign out of all apps and confirm with Sign out. Each app will need signing in to again.

To sign out of just one service, open it, choose More, then Sign out.

How do you change the short-video switches?

On the home screen, tap the settings button and enter the PIN. Under Short videos, each service has its own switch: on means Blocked, and off means Allowed. The change applies straight away.

Why does a link say Mirlumi can't open it?

Each service opens only on its own sites and the sign-in pages it needs. Any other link, even one posted on a service, shows “Mirlumi can't open this link.” The app doesn't open it in the phone's browser either. This is on purpose, because Mirlumi isn't an open web browser.

How do you delete everything?

Delete the app from the phone. That removes the PIN, the settings, and the cookies and site data on that phone. There's no account with the developer to delete.

Your Instagram, Snapchat and YouTube accounts stay, so close them with each service if you want to. Files you saved to the phone stay too.

Setting up your child's phone?

The setup guide goes through it step by step.